Last weekend, after coming back from our little vacation at Lake Tahoe, we purchased a Tivo. You would think I would have had a Tivo already, but somehow we were a little slow on adopting one. Anyhow, got the Humax model with the DVD recorder.
My comments? Service is fine. Hardware is unstable.
I had small problems with initially hooking it up. The Tivo unit detected video signals from the cable box, but nothing showed up on the screen. I’ve unplugged the cable box, re-connected the cables, re-booted Tivo, and just when I was about to give up, it suddenly connected. Still not sure what the issue was. May come back to haunt me, but I think it was a cable box issue instead of Tivo.
From there things went smooth…. until I tried burning a disc from a recorded program. “Due to an internal failure, the process has failed” it said. Alright, perhaps I shouldn’t of multitasked the Tivo by making it burn while recording another program. Though its Linux based, maybe it has a slow bus for the HDD unit or something that may cause the error. So I waited until it finished recording another program, and then tried again…. and made another coaster.
So I then turned to www.tivocommunity.com, and sure enough, there are tons of users suffering the same problems. Most of them interestingly enough were burning discs fine, until they applied a software update and it suddenly started failing. There were also the unfortunate like myself who weren’t able to burn discs with the box straight out of the box. You would think it’s a compatibility issue (there seems to be some) with the media brand and the burner, but it seems to be more with the software because sometimes you can burn with a certain media, and sometimes you can’t.
Anyhow, the community seems to deal with the situation by re-booting the Tivo, or sometimes making it go through a reboot and system check (green screen method). The green screen method seems to take some timing skill as well, so I haven’t really tried it yet, but I did succeed to finally burn a disc last night by rebooting. So you would think the problem is solved right? Well, I let the machine burn another disc of a different program last night, and this morning I found out it made another coaster. Aaaarrghhh!!!
Moral of the story? Read the community columns first before buying? Nah. There ain’t no morals to this story. I’m just hoping that Humax comes up with a steady version of the software. I work in the IT industry as well, so I understand the difficult task Humax is faced with, but hope they can do a better job. Tivo’s done their share of a great user interface and service.